Support Policy Page

Customer Support Policy ? 

At Haakdak, we are committed to providing reliable, fast, and friendly support to ensure a smooth shopping experience for our customers.

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1. Support Channels

• Phone Support: +8801795742245

• Email Support: khalid@haakdak.com

• Live Chat: Available on our website during business hours

• Social Media: Contact us via Facebook & Instagram

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2. Support Hours

• Saturday – Thursday: 10:00 AM – 10:00 PM

• Friday: Email support only

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3. Response Times

• Email & Contact Form: Within 24 hours

• Phone & Live Chat: Immediate response during business hours

• Social Media Messages: Within 12 hours

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4. Support Coverage

Our support team can assist you with:

• Placing and tracking orders

• Payment issues and refunds

• Returns and exchanges

• Product inquiries

• Technical issues on our website

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5. Customer Responsibilities

• Provide accurate order details (order ID, email, phone number)

• Communicate politely with our support team

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6. Issue Escalation

If your issue is not resolved at the first level, it will be escalated to a senior support specialist. Some complex issues may require additional time for resolution.

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? Contact Support Now:

• Phone: +8801795742245

• Email: khalid@haakdak.com