Help Center

General Information ? 

Q: How do I create an account?
A: Click on the “Sign Up” button, enter your name, email, phone number, and password. Once submitted, your account will be created instantly.

Q: I forgot my password. What should I do?
A: Click on “Forgot Password” on the login page. Enter your email/phone number to receive a password reset link or OTP.

Orders & Payment ? 

Q: How can I place an order?
A: Select the product, choose the quantity, click “Add to Cart” and proceed to checkout. Enter your delivery details and confirm payment method.

Q: What payment methods do you accept?
A: We accept Bkash, Nagad, Rocket, Debit/Credit cards, and Cash on Delivery (COD).

Q: My payment failed, what should I do?
A: Don’t worry! If the amount is deducted but your order is not confirmed, it will be auto-refunded within 48 hours. You can also contact our support team.

Shipping & Delivery ? 

Q: How long does delivery take?
A: Standard delivery within Dhaka takes 2–3 working days. Outside Dhaka, it may take 4–6 working days.

Q: How much is the shipping charge?
A: Inside Dhaka: 60 BDT. Outside Dhaka: 120 BDT. (Charges may vary based on product weight.)

Q: How can I track my order?
A: After dispatch, you will receive a tracking ID via SMS/email. Use it on our “Track Order” page.

Returns & Refunds ? 

Q: Can I return a product?
A: Yes, you can return within 7 days if the product is unused, undamaged, and in original packaging.

Q: How do I apply for a refund?
A: Contact our support team or request return via your account dashboard. Once approved, the refund will be processed within 5–7 working days.

Q: Are all products covered by warranty?
A: Warranty applies only to selected electronics and gadgets. Please check the product page for warranty details.

Account & Settings ? 

Q: How do I edit my profile information?
A: Log in, go to “My Account” → “Profile” → Edit your details and save changes.

Q: Can I save multiple delivery addresses?
A: Yes, you can add, edit, or delete addresses under the “Address Book” section in your account.

Q: How do I manage notifications?
A: Go to “My Account” → “Settings” → “Notification Preferences” to enable or disable updates.

Customer Support ? 

Q: How can I contact customer support?
A: You can reach us via:

• ? Phone: +8801XXXXXXXXX

• ? Email: support@yourstore.com

• ? Live Chat: Available 10 AM – 10 PM

Frequently Asked Questions (FAQ) ? 

Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available all over Bangladesh.

Q: Can I cancel my order after placing it?
A: Yes, you can cancel before the product is shipped. After shipment, cancellation is not possible.

Q: Are there any seasonal discounts?
A: Yes, we offer discounts during Eid, Puja, New Year, and special campaigns. Check our “Deals” section regularly.